At Kalisperaotel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact our customer service team.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
-
Your name
-
Email address
-
Telephone number
-
Billing address
-
Shipping address
-
Order and purchase information
-
Payment-related information
-
Account information, where applicable
-
Communications with our customer service team
We may also automatically collect certain technical information, such as your IP address, browser type, device information, operating system, and activity on our website.
2. How We Use Your Information
We may use your personal information to:
-
Process and fulfill your orders
-
Arrange shipping and delivery
-
Send order confirmations and tracking updates
-
Process returns, refunds, and exchanges
-
Respond to customer service inquiries
-
Prevent fraud and unauthorized transactions
-
Improve our website, products, and services
-
Maintain website security and functionality
-
Comply with applicable legal obligations
-
Send marketing communications where permitted by law
3. Payment Information
Payments may be processed by trusted third-party payment providers.
We do not necessarily store your complete credit or debit card details directly. Payment providers may collect and process your payment information in accordance with their own privacy and security policies.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
These technologies may be used to:
-
Remember your preferences
-
Maintain your shopping cart
-
Improve website functionality
-
Analyze website traffic and usage
-
Support marketing and advertising activities where permitted
Depending on your location, you may be able to manage certain cookie preferences through your browser settings or any cookie controls available on our website.
5. Sharing Your Information
We may share necessary personal information with trusted third-party service providers that help us operate our business, including:
-
Payment processors
-
Shipping and logistics providers
-
Website hosting and e-commerce providers
-
Customer service providers
-
Fraud prevention and security providers
-
Analytics and marketing service providers
We only share information that is reasonably necessary for these providers to perform their services.
We do not sell your personal information for money.
6. Third-Party Services
Our website may contain links to third-party websites or use services provided by third parties.
These third parties may operate under their own privacy policies and terms. Kalisperaotel is not responsible for the privacy practices, security, or content of third-party websites or services.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We may retain your personal information for as long as reasonably necessary to:
-
Complete transactions
-
Maintain business and order records
-
Provide customer support
-
Prevent fraud
-
Resolve disputes
-
Meet legal, accounting, tax, or regulatory obligations
When information is no longer required, we may delete or anonymize it where appropriate.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
-
Request access to your personal information
-
Request correction of inaccurate information
-
Request deletion of eligible information
-
Object to or restrict certain processing activities
-
Withdraw consent where applicable
-
Request a copy of certain personal information
To submit a privacy-related request, please contact us at servicekalisperaotel@outlook.com.
10. Marketing Communications
If you choose to receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe option provided in the message or by contacting us directly.
You may still receive important non-marketing communications related to your orders, payments, shipping, account, or customer service requests.
11. Children’s Privacy
Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate parental or guardian consent.
We do not knowingly collect personal information from children in violation of applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, website operations, or legal requirements.
Any updated version will be published on our website. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Website: kalisperaotel
Customer Service Email: servicekalisperaotel@outlook.com
Kalisperaotel Customer Service Team