At Kalisperaotel, we are committed to providing a reliable and convenient shipping experience. This Shipping & Handling Policy explains how orders placed through our website are processed, shipped, and delivered.
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Processing times may vary during weekends, public holidays, promotional periods, or periods of unusually high order volume.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
2. Shipping Methods
Available shipping methods may vary depending on your delivery destination, order contents, and the shipping services available in your region.
The available shipping options and any applicable shipping charges will be displayed during checkout before you complete your purchase.
3. Estimated Delivery Time
Estimated delivery times may vary depending on:
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Delivery destination
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Carrier operations
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Customs processing
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Public holidays
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Weather conditions
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Unexpected transportation delays
Any delivery estimate provided is for reference only and does not guarantee an exact delivery date.
4. Shipping Costs
Shipping charges, where applicable, will be calculated or displayed during checkout.
You will be able to review any applicable shipping fees before confirming and paying for your order.
5. Order Tracking
Once your order has been dispatched, tracking information will be provided by email where tracking is available.
Please allow some time for the carrier's tracking system to update after shipment.
If your tracking information has not been updated for several days, please contact our customer service team for assistance.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully verify:
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Recipient name
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Street address
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Apartment or unit number, if applicable
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City
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State, province, or region, where applicable
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Postal or ZIP code
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Country or region
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Contact telephone number
If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once the order has already been processed or shipped.
7. Delivery Delays
Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, including carrier disruptions, customs inspections, severe weather, public holidays, or other unexpected events.
If your order appears to be significantly delayed, please contact us with your order number and tracking number.
8. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country or region.
Where these charges are not collected during checkout, they may be the responsibility of the recipient in accordance with applicable laws and regulations.
9. Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact our customer service team as soon as possible.
Please provide:
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Your order number
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Tracking number
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A description of the issue
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Clear photographs, where applicable
We will review the information provided and assist you with an appropriate resolution.
10. Incorrect or Undeliverable Addresses
If a package cannot be delivered because the shipping address provided by the customer is incomplete, incorrect, or otherwise undeliverable, additional shipping charges may apply if the package needs to be resent.
Please ensure that all delivery information is accurate before completing your order.
11. Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact us:
Website: kalisperaotel
Customer Service Email: servicekalisperaotel@outlook.com
Kalisperaotel Customer Service Team